Question 1

Are there offers or cashback available for FASTag recharge on Prune?

Accepted Answer

Yes, Prune regularly offers discounts and cashback. Check the Offers section on the app or website for latest deals.

Question 2

Can I use Prune Points for FASTag recharge?

Accepted Answer

Yes, you can redeem your Prune Points at checkout for a discount on your recharge.

Question 3

Are there any charges for FASTag recharge on Prune?

Accepted Answer

Prune doesn’t charge any additional fees, but credit card transactions may incur nominal fees per provider’s policies.

Question 4

Is there a limit to how much I can recharge my FASTag?

Accepted Answer

Yes, limits range from ₹100 to ₹10,000 depending on the issuing bank or wallet provider.

Question 5

Can I cancel or get a refund for a FASTag recharge?

Accepted Answer

No, FASTag recharges are non-refundable. Always verify your tag ID or vehicle number before confirming the payment.

Question 6

What should I do if my FASTag recharge fails but the amount is deducted?

Accepted Answer

Refunds are typically processed within 5–7 working days. If not received, contact Prune’s support team for help.

Question 7

Will I receive a confirmation after a successful FASTag recharge?

Accepted Answer

Yes, a confirmation will be sent via SMS, email, or app notification after a successful recharge.

Question 8

How long does it take for the recharge to reflect in my FASTag account?

Accepted Answer

Most recharges are instant. In rare cases, delays up to a few hours may occur due to bank or network issues.

Question 9

How do I recharge my FASTag on Prune?

Accepted Answer

Go to the FASTag Recharge section, select your bank/provider, enter your vehicle number or FASTag ID, recharge amount, and complete the payment.

Question 10

Can I recharge my FASTag through Prune?

Accepted Answer

Yes, Prune supports recharges for FASTags issued by major providers like ICICI Bank, HDFC Bank, Axis Bank, Paytm, and others.