Question 1

Is it safe to make DTH payments through Prune?

Accepted Answer

Yes, Prune uses secure encryption and trusted payment gateways to keep your transaction data safe.

Question 2

Are there any cashback or offers on DTH recharge?

Accepted Answer

Yes, Prune regularly offers cashback, discounts, and promotional deals. Check the 'Offers' section for active campaigns.

Question 3

Can I recharge multiple DTH accounts from one Prune account?

Accepted Answer

Yes, you can manage and recharge multiple DTH accounts easily within your Prune account.

Question 4

What should I do if my DTH recharge fails?

Accepted Answer

Failed recharge amounts are refunded to the original payment method within 5–7 working days. Contact Prune support for assistance.

Question 5

Can I view my outstanding DTH balance on Prune?

Accepted Answer

Yes, by entering your subscriber ID or phone number, Prune can fetch and display your current balance if your provider supports it.

Question 6

How will I know if my DTH recharge was successful?

Accepted Answer

You will receive a confirmation on the app along with an SMS or email from your DTH provider.

Question 7

Will my DTH recharge be instant?

Accepted Answer

Yes, DTH recharges are usually processed instantly. In some cases, it might take a few minutes due to service delays.

Question 8

Are there any convenience fees for DTH recharge on Prune?

Accepted Answer

No, Prune doesn’t charge convenience fees for DTH recharge. A nominal fee may apply for credit card payments.

Question 9

How do I recharge my DTH using Prune?

Accepted Answer

Log in to your Prune account, go to the DTH Recharge section, enter your subscriber ID or phone number, select your provider, choose a plan, and complete the payment.

Question 10

Can I recharge my DTH connection using Prune?

Accepted Answer

Yes, Prune supports recharge for all major DTH providers including Tata Play, Airtel Digital TV, Dish TV, Sun Direct, Videocon d2h, and more.

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