Question 1

How do I get support for my VI SIM ordered via Prune?

Accepted Answer

• Call 199 (from your VI number) for general support or visit a VI store for in-person assistance.
• For order-related support, delivery, or porting issues, reach out to Prune Customer Support via live chat, email, or call.

Question 2

Can I use VI SIM in a 2G or 3G phone?

Accepted Answer

No, VI operates on a 4G and 5G network. To use VI services, you need a 4G or 5G-enabled phone. Older 2G/3G phones will not be compatible.

Question 3

Are VI recharge plans available on Prune?

Accepted Answer

Yes, Prune offers VI recharge plans that include data, talk time, and combo plans. You can recharge your VI number easily using Prune's platform for prepaid and postpaid services.

Question 4

Can I port my number to VI using Prune?

Accepted Answer

Yes, you can easily port your existing number to VI through Prune. Select the "Port Number" option during checkout, complete the online KYC, and your number will be ported within 48-72 hours after SIM delivery and activation.

Question 5

How can I activate my VI SIM?

Accepted Answer

After the SIM is delivered and your KYC is verified, simply insert the VI SIM into your phone, restart it, and you'll receive a confirmation SMS once it's activated. Ported numbers may take up to 48 hours for activation.

Question 6

Does VI SIM support VoLTE and 5G?

Accepted Answer

Yes, VI SIMs support VoLTE (Voice over LTE) for high-quality voice calls. Additionally, VI is actively rolling out 5G services in select cities, and their SIMs are compatible with 5G-enabled devices.

Question 7

What are the benefits of buying a VI SIM from Prune?

Accepted Answer

When you buy a VI SIM through Prune, you enjoy:
• Free doorstep delivery
• Easy online KYC and number porting
• Quick and hassle-free activation
• Access to exclusive VI prepaid and postpaid plans
• Dedicated customer support from Prune
• No need to visit a VI store for SIM collection

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